Return And Exchange

RETURNS FOR ONLINE PURCHASES 

Returns must be done within 14 days from the shipping date.

Items must remain in original packaging in order to be eligible for return.

All exchanges and returns will be processed on a case by case basis. Please kindly be in touch with us via the WhatsApp Business Chat function found or write to us via https://www.watelier.com/contact-us

Do kindly follow our step-by-step advice on the exchange, return or refund processes, as per our Customer Service team.

Do note that Sale and discounted items (including items purchased using discount codes) are not eligible for returns/exchanges.

INCORRECT/DEFECTIVE ITEMS RECEIVED   

We apologise if we have sent you a wrong/defective item.

Kindly write to us via the WhatsApp Business Chat function on the website or write to us at https://www.watelier.com/contact-us about this issue and we will reply to you within 1 - 2 working days (delays in our email replies may be expected during peak and sale periods).

Proof of defect must be verified by our Customer Service team to be eligible for an exchange/return.

An exchange will be done if the item(s) sent to you is deemed defective.

Do kindly follow our step-by-step advice on the exchange, return or refund processes, as per our Customer Service team.

W. Atelier provides exchanges for all items except Sale and discounted items (including items purchased using discount codes), accessories and specifically stated non-returnable items.