Ordering And Shipping
CREATING AN ACCOUNT
By creating an account, you will be able to shop faster, receive updates on your orders, keep track of your previous orders, accumulate rewards points and get insider discounts!
Click on “LOGIN” on the top-right hand corner of the website and fill in the required fields with the relevant information to register an account with us.
If you already have a registered account, please log in with your email address and password.
HOW TO ORDER
Click on a category of choice from the top category bar.
Click on the product, select desired quantity and click on the “ADD TO CART” button.
To continue shopping, click on another category or thumbnail.
If you wish to proceed to make payment, click on your shopping cart located on the top-right hand corner of the website and click on the “CHECKOUT” button.
To review or make amendments to the list of selected items in your shopping cart, click on “VIEW CART” link instead.
HOW TO USE A DISCOUNT CODE
To utilise a discount code, key in the respective discount code under the "DISCOUNT" section and press the "APPLY DISCOUNT" button in the CHECKOUT page.
ORDER CONFIRMATION
Review the list of items you have selected to purchase and click on the “CHECKOUT” button to submit your order.
Please note that the items will not be reserved for you until you click to confirm your purchase.
You will be led to a secure payment gateway page to make payment.
An order confirmation email will be sent to your inbox after your order has been successfully placed.
PAYMENT
For fuss-free payment, we accept Visa/MasterCard Credit Card and Debit Card payments via a secure payment gateway.
Orders will only be confirmed upon completion of payment.
Orders will automatically be cancelled after 30 minutes of non-payment.
LOCAL SHIPPING
All confirmed orders (without backorder) will be processed for shipping within 5-7 working days. However, delays in processing of orders may be expected during peak and sale periods.
Standard Courier: $10
Free Shipping standard courier will be provided for orders above S$100.00.
To add a new delivery address to your address list, click on “ADD NEW ADDRESS” to proceed.
Once you receive the update that your order has been shipped, you may track your order via ORDER STATUS with your tracking number.
PROCESSING/DELIVERY OF ORDERS
W. Atelier is unable to amend orders and combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
W. Atelier does not accept any orders which require separate current delivery and back-order delivery. Please kindly place separate orders and chat with us on the Whatsapp Business Chat botton.
All online orders are processed and shipped within 5-7 working days upon order confirmation. However, delays in processing of orders may be expected during peak and sale periods. Delivery of goods is carried out on Mondays to Fridays during working hours, excluding weekends and local public holidays.